Accessibility Statement
Our Commitment to Accessible Transportation for All
Last Updated: October 15, 2025
Our Commitment to Accessibility
Air Jamaica Transit Corporation is committed to ensuring that our transportation services and digital platforms are accessible to all individuals, including those with disabilities. We believe that everyone deserves safe, reliable, and dignified transportation.
Accessible Transportation Services
♿ Wheelchair-Accessible Vehicles
We maintain a fleet of wheelchair-accessible vehicles equipped with:
- Hydraulic lifts and ramps
- Secure wheelchair tie-downs
- Spacious interiors for comfortable mobility
- Easy-entry doors and steps
- Climate-controlled environments
👨⚕️ Medical Transport Support
Our Non-Emergency Medical Transportation (NEMT) services include:
- Trained drivers experienced in assisting passengers with mobility challenges
- Door-to-door service with assistance as needed
- Stretcher and gurney transport capabilities
- Coordination with healthcare facilities
- HIPAA-compliant privacy protection
🦮 Service Animal Policy
Service Animals Welcome
Service animals are always welcome in our vehicles at no additional charge. Our drivers are trained to accommodate passengers with service animals and will provide assistance as needed.
🗣️ Communication Assistance
We provide communication support for passengers who are deaf, hard of hearing, or have speech disabilities:
- Text and email booking options
- Patient and understanding drivers
- Written communication materials available upon request
- TTY/TDD services available: 711 (Wisconsin Relay)
Website Accessibility
We strive to ensure our website meets Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards:
- Keyboard navigation support
- Screen reader compatibility
- Alternative text for images
- Clear and consistent navigation
- Adjustable text sizes
- High contrast color options
- Clear, readable fonts
Booking Accommodations
Request Special Assistance
When booking transportation, please let us know if you need:
- Wheelchair-accessible vehicle
- Extra time for boarding/exiting
- Assistance with mobility devices
- Door-to-door escort service
- Oxygen tank accommodation
- Any other special assistance
We recommend booking at least 24 hours in advance to ensure we can meet all your accessibility needs.
ADA Compliance
Air Jamaica Transit Corporation is committed to full compliance with the Americans with Disabilities Act (ADA). We do not discriminate on the basis of disability and provide equal access to our services for all passengers.
Ongoing Improvements
We continuously work to improve accessibility across all aspects of our business. Recent improvements include:
- Regular accessibility training for all drivers and staff
- Updated fleet with modern accessibility features
- Enhanced online booking system with accessibility features
- Partnership with disability advocacy organizations
Feedback and Assistance
We welcome feedback on how we can improve accessibility. If you:
- Experience accessibility barriers using our services or website
- Need assistance with booking or service information
- Have suggestions for accessibility improvements
- Need alternative formats for our materials
Please contact us:
Air Jamaica Transit Corporation
Accessibility Coordinator
250 N Sunnyslope Rd Ste 200
Brookfield, WI 53005
Phone: 414-373-0092
TTY/TDD: 711 (Wisconsin Relay)
Email: [email protected]