Privacy Policy
How We Protect Your Personal Information
Last Updated: February 6, 2026
1. Introduction
Air Jamaica Transit Corporation ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services and website.
2. Information We Collect
We may collect information about you in various ways, including:
Personal Data
- Name and contact information (phone number, email address, physical address)
- Payment information
- Medical information (for NEMT services only, HIPAA-compliant)
- Emergency contact information
- Transportation preferences
Usage Data
- Trip history and booking information
- IP address and browser type
- Pages visited and time spent on our website
- Device information
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our transportation services
- Process bookings and payments
- Communicate with you about your reservations
- Improve our services and customer experience
- Comply with legal obligations and regulatory requirements
- Send promotional communications (with your consent)
- Ensure safety and security of passengers and staff
4. HIPAA Compliance
For Non-Emergency Medical Transportation (NEMT) services, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Medical information is:
- Stored securely and encrypted
- Accessed only by authorized personnel
- Shared only with healthcare providers as necessary for your care
- Protected according to HIPAA privacy and security rules
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist in our operations (payment processors, booking systems)
- Healthcare facilities (for NEMT services only)
- Law enforcement when required by law
- Business partners with your explicit consent
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of sensitive data
- Secure servers and databases
- Regular security audits
- Employee training on data protection
- Access controls and authentication
7. Your Privacy Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Receive a copy of your data in a portable format
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie preferences through your browser settings.
9. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
10. SMS/Text Messaging Terms
Air Jamaica Transit SMS Alerts
By providing your mobile phone number and opting in to receive text messages from Air Jamaica Transit Corporation, you consent to receive recurring automated SMS/MMS messages related to your transportation bookings, including:
- Booking confirmations and reminders
- Driver arrival notifications
- Trip status updates
- Service alerts and schedule changes
- Account verification codes
Message Frequency
Message frequency varies based on your bookings and account activity. Typically, you may receive 2-5 messages per booking (confirmation, reminder, driver en-route, arrival notification).
Message & Data Rates
Message and data rates may apply. Your carrier's standard messaging rates apply to all SMS/MMS messages. Air Jamaica Transit does not charge for text messages, but your mobile carrier may.
Opt-Out Instructions
You can opt out of receiving text messages at any time. Text STOP to 414-373-0092 to unsubscribe from all Air Jamaica Transit SMS alerts. You will receive a confirmation message and will no longer receive text messages from us (except for critical account security notifications).
Help & Support
For help with our SMS service, text HELP to 414-373-0092 or contact us directly:
- Phone: 414-373-0092
- Email: [email protected]
Supported Carriers
Our SMS service is compatible with most major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Air Jamaica Transit Corporation
250 N Sunnyslope Rd Ste 200
Brookfield, WI 53005
Phone: 414-373-0092
Email: [email protected]