Privacy Policy

Last Updated: September 18, 2026

1. Introduction

Air Jamaica Transit Corporation ("Company," "we," "us," or "our"), operating as JMTM® Transit, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our transportation services and this website.

The JMTM® Ride passenger app has its own privacy policy, which governs information collected through that app. If you are an AJTC employee, driver or contractor, a separate policy covers your employment records.

2. Information We Collect

Personal Data

• Name and contact details — phone number, email address, physical address
• Pickup and drop-off addresses for each trip
• Payment information — handled by our payment processors; we retain only a processor token plus the card brand and last four digits, and never your full card number
• Emergency contact information, where you choose to give it
• Transportation preferences, such as a vehicle type

Where a programme, insurer or agency pays for your trip, that funder sends us only what is needed to carry out and settle the journey: your name, your phone number, your pickup and drop-off addresses, and the funder's own authorisation reference.

We do not collect, request or store diagnoses, medical conditions, medications, treatment details or the reason for an appointment. We do not ask why you are travelling.

Usage Data

• Trip history and booking information
• IP address and browser type
• Pages visited and time spent on this website
• Device information

3. How We Use Your Information

• Provide, operate and maintain our transportation services
• Process bookings and payments
• Communicate with you about your reservations
• Improve our services and customer experience
• Comply with legal, contractual and regulatory obligations
• Send promotional communications, with your consent
• Keep passengers and staff safe

4. Programme-Funded and Non-Emergency Medical Transportation

Where a programme, insurer or agency has authorised and is paying for your trip, we hold the details in section 2 and no more.

A drop-off address can itself reveal something private — a clinic, a dialysis centre, a treatment facility. We treat trip addresses accordingly: they are stored encrypted, access inside AJTC is limited to the staff who need it to dispatch or settle the trip, and that access is logged.

Where AJTC acts as a business associate under a written agreement with a covered entity, we handle information received under that agreement in accordance with it. We are a transportation provider. We are not a healthcare provider, we do not deliver care, and we do not hold clinical records.

5. Information Sharing and Disclosure

We do not sell, trade or rent your personal information. We may share information with:

• Your driver — your name, your phone number, and your pickup and drop-off points, so they can find you and complete your trip
• Service providers who work for us and may use your information only for that work, never for their own purposes — payment processing, mapping and routing, messaging and calls, hosting
• The programme, insurer or agency funding your trip — only where a third party is paying, and only the details needed to authorise, verify and settle that trip
• Law enforcement or other authorities where required by law, or where necessary to protect someone's safety

6. Data Security

• Encryption of sensitive data, in transit and at rest
• Secure servers and databases
• Access controls and authentication
• Access to passenger records limited to staff who need it, and logged
• Employee training on data protection
• Regular internal audits under our ISO 9001:2015 quality management system

7. Your Privacy Rights

Depending on where you live, you may have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data, subject to records we must keep by law or contract
• Opt out of marketing communications
• Receive a copy of your data in a portable format

To make a request, email [email protected] from the address on your account. We verify every request before acting on it.

8. Where Your Information Is Held

AJTC operates in the United States and in Jamaica, and your information may be processed in either country. The protections described in this policy apply wherever it is held.

9. How Long We Keep It

Account information is kept while your account is open. Trip and payment records are kept for as long as tax, accounting and funder record-keeping rules require, and are then deleted. Encrypted backups roll off within 30 days.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on this website. You can control cookie preferences through your browser settings.

11. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without parental consent. Where a minor travels with us under a programme or family arrangement, the booking is made and held by the responsible adult or agency.

12. SMS/Text Messaging Terms

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the new policy on this page and update the "Last Updated" date. Where a change is significant, we will tell you before it takes effect.

14. Contact Us